Education
Pittsburgh, PA
August 2024 - August 2025
Orange, CA
August 2018 - May 2022
Carnegie Mellon University
Master of Human Computer Interaction, School of Computer Science
Chapman University
Cumulative GPA: 3.96 | Summa Cum Laude | Provost Scholar
Bachelor of the Arts, Psychology, Crean College of Health and Behavioral Sciences
Minor, Data Analytics, Fowler School of Engineering
Professional Experience
Newport Beach, CA
August 2022 - May 2024
Newport Beach, CA
May 2021 - August 2022
Orange, CA
August 2020 - May 2022
Data Analyst II
Pacific Life Insurance
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Created and maintained human-centered experiences within the organization’s data visualization platform, Salesforce CRM Analytics (CRMA).
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Utilized UX research methods like user interviews, task analysis, and prototype testing to transform the design of an inefficient CRMA dashboard into a streamlined data story, resulting in 60% more adoption over six months by national sales teams and leadership.
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Automated the discovery of high-potential leads by constructing a data pipeline, performing data engineering, and creating an interactive dashboard, resulting in a quarterly time savings of 40 hours for both sales managers and representatives.
Data Analyst Intern > Data Analyst I
Pacific Life Insurance
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Designed a sales dashboard by developing personas, creating information architecture, and conducting user testing, which leveraged market data to identify areas of opportunity for national sales teams and leadership.
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Automated an Excel report for activity tracking by designing an interactive dashboard which resulted in increased productivity by the sales teams and saved 156 resource hours annually.
Research Assistant
Chapman University Computational Analysis of Health Behavior Lab
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Conceptualized, designed, and conducted an experimental study to investigate the impact of an image filter on information processing in individuals with learning disabilities.
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Co-authored a manuscript for publication in a peer-reviewed scientific journal.
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Performed image processing, eye tracking data mapping, and data engineering using Python.
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Applied advanced statistical analysis techniques using R, including multiple logistic regression, to uncover patterns and trends within the data.
Community Service & Involvement
San Jose, CA
October 2015 - February 2024
Volunteer Buddy Coach
Angels on Stage - California Community Opportunities
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Used Applied Behavioral Analysis (ABA) techniques to support a diverse group of children with special needs, including Autism and Down Syndrome.
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Advocated for accessibility features in the production process while leveraging cutting-edge technologies to explore innovative ways to enhance the overall performing experience.